Genesys Cloud - August 11, 2025
La disponibilité des fonctionnalités peut varier et est basée sur des facteurs tels que, mais sans s'y limiter, la préparation de la région, les licences de produits et le calendrier de publication de Genesys. Pour plus d'informations, consultez le calendrier des versions de Genesys Cloud à l'adresse .
Panneaux multi contextuels
À partir du 11 août 2025, les panneaux multi contextuels des agents seront l'expérience par défaut. Pour plus d'informations, voir Panneaux contextuels multiples de l'interface utilisateur de l'agent.
Cette fonction permet aux agents d'afficher simultanément plusieurs panneaux contextuels afin de se concentrer plus efficacement sur les conversations avec les clients, avec un contexte complet visible d'un seul coup d'œil.
L'une des licences suivantes :
- Toutes les licences incluent cette fonction.
En savoir plus :
SSO integrations management via SAML metadata files
Administrators can now upload a SAML metadata file to create or update single sign-on (SSO) integrations in Genesys Cloud. This enhancement simplifies the SSO setup process by using a single configuration file provided by most identity providers, rather than requiring manual entry of individual fields and certificates. This change helps reduce configuration errors, saves time during setup, and makes ongoing maintenance more efficient. SAML metadata files contain all the required details to populate the integration form, allowing administrators to manage SSO connections more easily, especially as organizations scale up the number of SSO integrations.
L'une des licences suivantes :
- Collaborate
- Genesys Cloud 1
- Genesys Cloud 2
- Genesys Cloud3
En savoir plus :
Updated Genesys branding on login pages
Administrators can now view the latest Genesys and Genesys Cloud logos on the Genesys Cloud login UI and related identity and access management (IAM) pages. This update aligns the login experience with the current Genesys corporate branding.
L'une des licences suivantes :
- Toutes les licences incluent cette fonction.
OAuth client secret now viewable only at creation or upon new secret request
Administrators can now view the client secret at the time of client creation or when a new secret is generated. It will no longer be visible after it has been created. Administrators can copy and store the client secret securely during creation or regeneration, as it will not be accessible later through the Admin UI. For now, the client secret will still appear in API responses; however, this behavior is temporary and will be disabled in the future.
Où :
- Admin > Integrations > OAuth
L'une des licences suivantes :
- Toutes les licences incluent cette fonction.
En savoir plus :
Journey Management now displays estimated analysis completion time via in-app notifications
Administrators can now see an estimated time for journey calculations and receive in-app notifications when those calculations are in progress while navigating to other pages within Journey Management. The page refreshes automatically once the results are ready, reducing the need for manual updates or browser refreshes. This update also simplifies the workflow with a new combined Save and Calculate button, allowing users to design or update their analysis and begin processing in a single step. These enhancements help reduce friction in the journey-building process by improving visibility into calculation progress, decreasing wait-time uncertainty, and streamlining the steps needed to generate results.
L'une des licences suivantes :
- Genesys Cloud 1
- Genesys Cloud 2
- Genesys Cloud 2 Digital
- Genesys Cloud3
- Genesys Cloud 3 Digital
- Genesys Cloud 4
En savoir plus :
Column reordering within column picker in Analytics Performance views
Performance view users can now reorder columns directly within the column picker, in addition to the existing ability to drag and drop columns in the table. This update improves the usability of the column picker, streamlines column management, and makes it more efficient to configure Analytics Performance views. This update also includes accessibility improvements to the column picker to help ensure compliance with accessibility standards while enhancing functionality.
Où :
- Performance > Espace de travail > Centre de contact > Performance de l'agent, cliquez sur le nom de l'agent.
- Click Performance > Workspace > Contact Center > Queue Performance, click queue, and then Abandon % statistics in summary row
- Performance > Workspace > Journey > Journey Action Map Performance, click blocked number in Blocked column
- Performance > Workspace > Journey > Journey Action Map Performance, click blocked number in Blocked column, and then blocker reason in Blocker column
- Performance > Workspace > Employee Engagement > Agent Development, click agent
- Performance > Espace de travail > Engagement des employés > Développement des agents
- Performance > Workspace > Speech and Text Analytics > Agent Topics, click agent
- Performance > Espace de travail > Speech and Text Analytics > Agent Topics
- Performance > Workspace > Contact Center > Agent Workitems Performance, click agent
- Performance > Espace de travail > Centre de contact > Performance des postes de travail des agents
- Performance > Workspace > Employee Engagement > Agent Evaluation, click agent
- Performance > Espace de travail > Engagement des employés > Évaluation des agents
- Performance > Workspace > Contact Center > Agent Performance, click agent, and then Interactions tab
- Performance > Workspace > Contact Center > Agent Performance, click agent
- Performance > Espace de travail > Centre de contact > Performance des agents
- Performance > Workspace > Contact Center > Agent Performance, click agent, and then Queues tab
- Performance > Workspace > Contact Center > Agent Status, click agent
- Performance > Espace de travail > Centre de contact > Statut de l'agent
- Performance > Workspace > Contact Center > Agent Performance, click agent, and then Wrap-Up tab
- Performance > Workspace > Contact Center > Agent Performance, click agent, and then Wrap-Up tab and wrap-up code
- Performance > Workspace > Other > Bot Performance, click bot
- Performance > Workspace > Other > Bot Performance
- Performance > Workspace > Contact Center > Campaign Performance, click campaign, and then the Interactions tab
- Performance > Workspace > Contact Center > Campaign Performance, click campaign
- Performance > Workspace > Contact Center > Campaign Performance
- Performance > Espace de travail > Speech and Text Analytics > Recherche de contenu
- Performance > Workspace > Other > Data Actions Performance, click data action
- Performance > Workspace > Other > Data Actions Performance
- Performance > Workspace > Contact Center > DNIS Performance, click DNIS
- Performance > Workspace > Contact Center > DNIS Performance
- Performance > Workspace > Digital > Email Agent Performance, click agent
- Performance > Workspace > Digital > Email Agent Performance
- Performance > Workspace > Digital > Email Queue Performance, click queue
- Performance > Workspace > Digital > Email Queue Performance
- Performance > Workspace > Flows > Flow Outcome Performance, click flow, and then Milestones tab
- Performance > Workspace > Flows > Flow Outcome Performance, click flow, and then Milestones tab and flow milestone
- Performance > Workspace > Flows > Flow Outcome Performance, click flow, and then Outcomes tab
- Performance > Workspace > Flows > Flow Outcome Performance, click flow, and then Outcomes tab and flow outcome
- Performance > Workspace > Flows > Flow Outcome Performance
- Performance > Workspace > Speech and Text Analytics > Flow Topics, click flow
- Performance > Workspace > Speech and Text Analytics > Flow Topics
- Performance > Workspace > Flows > Flow Outcome Performance, click flow
- Performance > Workspace > Flows > Flow Outcome Performance
- Performance > Espace de travail > Centre de contact > Interactions
- Performance > Workspace > Journey > Journey Outcome Performance
- Performance > Workspace > Journey > Journey Action Map Performance
- Performance > Workspace > Journey > Journey Segment Performance
- Performance > Espace de travail > Numérique > Performance de l'agent de messagerie
- Performance > Espace de travail > Numérique > Performance de l'agent de messagerie
- Performance > Workspace > Digital > Message Queue Performance, click queue
- Performance > Espace de travail > Numérique > Message Queue Performance
- Performance > Workspace > My Development
- Performance > Workspace > My Performance > My Evaluations
- Performance > Espace de travail > Ma performance > Mes interactions
- Performance > Espace de travail > Mes performances > Mes performances
- Performance > Workspace > My Performance > My Queues Activity
- Performance > Workspace > My Performance > My Status
- Performance > Workspace > Contact Center > Queue Routing Performance
- Performance > Workspace > Speech and Text Analytics > Queue Topics, click queue
- Performance > Espace de travail > Analyse de la parole et du texte > Sujets en file d'attente
- Performance > Workspace > Contact Center > Queue Workitems Performance, click queue
- Performance > Espace de travail > Contact Center > Queue Workitems Performance
- Performance > Workspace > Contact Center > Queue Activity, click queue
- Performance > Workspace > Contact Center > Queue Activity
- Performance > Workspace > Contact Center > Queue Performance, click queue, and then Agents tab
- Performance > Workspace > Contact Center > Queue Performance, click queue, and then Interactions tab
- Performance > Workspace > Contact Center > Queue Performance, click queue
- Performance > Espace de travail > Centre de contact > Performance de la file d'attente
- Performance > Workspace > Contact Center > Queue Performance, click queue, and then Wrap-Up tab
- Performance > Workspace > Contact Center > Scheduled Callbacks
- Performance > Workspace > Others > Scheduled Exports
- Performance > Espace de travail > Centre de contact > Performance des compétences
- Performance > Workspace > Employee Engagement > Survey Performance
- Performance > Workspace > Speech and Text Analytics > Topic Trends, click topic
- Performance > Espace de travail > Speech and Text Analytics > Topic Trends
- Performance > Espace de travail > Centre de contact > Performance des éléments de travail
- Performance > Workspace > Contact Center > Wrap-Up Performance
L'une des licences suivantes :
- Toutes les licences incluent cette fonction.
En savoir plus :
Agent script enhancements
Script designers can now embed one script page within another, evaluate Boolean expressions with a new custom action, and control component visibility using dynamic expressions. Designers can also style button text, adjusting font size, family, and style, and label individual interface components for easier identification. Script design now includes breadcrumbs that improve navigation in complex scripts. The script editor now includes Add step and Add action buttons for quicker configuration, along with a new multi-select drop-down that displays selected property types. Administrators can now replace or export a script directly from the Edit menu and set a default starting page for scripts.
L'une des licences suivantes :
- Genesys Cloud 1
- Genesys Cloud 2
- Genesys Cloud3
- Genesys Cloud 4
En savoir plus :
Alert volume while on call setting available in main application
Administrators can now enable the Alert Volume While on Call setting in the Genesys Cloud main application, allowing users to control the volume of alerting interactions while on a call or callback. This setting, already available in integrations like Chrome, Firefox, Salesforce, and others, helps users manage sound preferences without affecting overall volume levels. By making this option available directly in the main app, users gain more consistent and customizable control over their in-call experience across all Genesys Cloud platforms. The setting appears in User Preferences under Sound settings and works independently of other volume controls.
Où :
- User Preferences > Sound
L'une des licences suivantes :
- Communicate
- Genesys Cloud 1
- Genesys Cloud 2
- Genesys Cloud3
- Genesys Cloud 4
En savoir plus :
Transfer options for Architect voice and digital bot flows
Flow authors can now configure Transfer to User, Transfer to Number, and Transfer to Group actions in Architect voice bot flows and digital bot flows, in addition to Transfer to ACD.
- Transfer to User is available in both voice and digital bot flows.
- Transfer to Number and Transfer to Group are available only in voice bot flows.
These options help administrators and flow authors keep bot logic and routing decisions in one place, reducing the need to switch between flow types.
Où :
- Architect > [selected Bot Flow or Digital Bot Flow] > Toolbox > Transfer category
- Performance > Espace de travail > Autres > Performance de l'agent virtuel
L'une des licences suivantes :
- Genesys Cloud 1 Digital Add-on II
- Genesys Cloud 2
- Genesys Cloud 2 Digital
- Genesys Cloud3
- Genesys Cloud 3 Digital
- Genesys Cloud 4
- Expérience Genesys Cloud AI
En savoir plus :
Deprecation: Mobile Messenger legacy Android and iOS code removal
On November 3, 2025, Genesys Cloud will deprecate and remove legacy code from the Mobile Messenger SDK. This code, inherited from the original BOLD SDK, includes internal classes, methods, and interfaces that were never intended for public use. Although undocumented and unsupported, these elements have remained accessible within the SDK. The removal is part of an ongoing effort to keep the SDK clean, well-documented, and easier to implement and maintain. This change will not affect any documented or supported functionality. Developers must ensure that their implementations do not rely on any undocumented legacy components, as these will be removed in an upcoming release. Genesys recommends reviewing SDK usage to prepare for this change. Further details, including timing and impact, will be provided in a future release note.
L'une des licences suivantes :
- Genesys Cloud 1 Digital Add-on II
- Genesys Cloud 2
- Genesys Cloud 2 Digital
- Genesys Cloud3
- Genesys Cloud 3 Digital
- Genesys Cloud 4
En savoir plus :
Deprecation: Pointillist
Starting July 31, 2026, Genesys will end support for Pointillist, the standalone customer journey analytics solution. Existing customers should contact their Genesys account representative to begin planning their transition to the unified Journey Management offering within Genesys Cloud CX. This transition will ensure continued access to customer journey analytics features as part of the broader Genesys Cloud platform.
En savoir plus :
- Genesys Cloud permet la mise à disposition de fonctionnalités à partir du lundi et jusqu'au jeudi en fin de journée, par région. Si une fonctionnalité n'est pas activée pour votre organisation le jour ouvrable suivant, vérifiez les abonnements et les autorisations nécessaires indiqués dans les notes de mise à jour et la documentation connexe. Si vous confirmez l'abonnement et les autorisations et que vous rencontrez toujours des problèmes, contactez le service clientèle de .
- Certaines fonctionnalités peuvent nécessiter un module complémentaire d'intégration.
