Genesys Cloud
Deprecation of Pointillist

Annoncé le Date d’entrée en vigueur L'idée d'Aha !
2025-08-11 2026-07-31 -

On the effective date, Genesys will end support for Pointillist, a customer journey analytics solution. All existing customers are requested to work with their Genesys account team to discuss transition to the unified journey management offering within Genesys Cloud.

FAQ

Why deprecate the Pointillist service?

Genesys is consolidating all resources and innovation on Genesys Cloud Journey Management that is built directly into the Genesys Cloud platform. The unified solution ensures tighter integration with orchestration, data, and AI services.

Qu’est-ce que ça veut dire ?

  • Existing Pointillist customers will continue to have access to the Pointillist platform until July 31, 2026. During this time, Genesys will continue to offer support and maintenance as usual. 
  • After July 31, 2026, Genesys will no longer address bugs or issues that are specific to Pointillist.

Suis-je affecté ?

You are impacted if you use Pointillist service as your customer journey analytics solution. 

    Comment puis-je me préparer à cette dépréciation ?

    • Migrate from Pointillist to the Genesys Cloud Journey Management capabilities. Genesys will provide detailed migration guidance, product support, and engagement planning during the transition phase. Also, connect with your account team on contracts migration. 

    • If you plan to invest in journey analytics, Genesys recommends that you focus on the Genesys Cloud Journey Management capabilities. The Genesys Cloud Journey Management solution offers scalable and secure journey insights that are integrated with the broader ecosystem.  

    Et si j’ai besoin d’aide ou si j’ai des questions ?

    Contactez votre représentant Genesys local ou My Support.