Genesys Cloud Archive - September 2025
List of the Genesys Cloud release notes published in September 2025.
September 1, 2025
Engagement des clients
- Messages and Media columns in Analytics Performance views
Données, analyses et rapports
- Category aggregate data in analytics metrics
- Trigger process automation based on topics, sentiment, or empathy
Productivité des employés
- Links to Genesys Cloud group chat room video sessions
Implication du personnel
- Configure GCBA with Microsoft Edge native messaging
Arrêts de prise en charge
- Deprecation: agent assistance
