Genesys Cloud
La prise en charge de Genesys Cloud Audio Connector a été ajoutée aux flux d'appels sécurisés dans Architect

In a future release, Genesys Cloud enables flow designers to add the Call Audio Connector action within secure call flows in Architect. This enhancement extends Audio Connector support beyond regular call and in-queue flows, allowing secure bi-directional audio streaming between Genesys Cloud and third-party voice bots. With this update, organizations can integrate third-party bots into secure flows, enabling automation during sensitive conversations (for example, those in financial or healthcare contexts), without compromising compliance or customer trust. This improvement brings feature parity between secure and standard flows while maintaining security and flexibility in call automation.

Qu'est-ce qui change ?

• Audio Connector in secure flows – Flow designers can now add the Audio Connector action in Architect secure call flows.
• Third-party bot integration – Enables secure, real-time audio streaming to and from external voice bot platforms.
• Couverture élargie des cas d'utilisation - Prend en charge les scénarios dans lesquels la confidentialité et la conformité réglementaire sont essentielles.
• Feature parity – Extends third-party bot integration capabilities to secure flows, matching standard call flow functionality.

Avantages

• Protects sensitive conversations by supporting secure third-party bot interactions.
• Helps organizations maintain compliance and data sovereignty.
• Enables flexible bot strategies without sacrificing security.
• Provides a consistent experience across secure and standard call flows.