Work with time pickers in bot conversations
Time pickers are bot replies that include a list of time slots. To interact with time pickers, your customers can through the available time slots and then select a time by clicking a button.
You can easily schedule or book appointments with customers using time pickers. You can also add more details about the events by providing relevant details such as a title, subtitle, image, and event address.
Note: For information about supported channel capabilities, bot support for media types, and knowledge support for touchpoints, see Channel, bot, and touchpoint capabilities feature comparison.
Soutien aux robots et aux canaux
Bots actuellement pris en charge :
- Les flux de Genesys Digital Bot
Bots actuellement pris en charge :
- Messagerie web Genesys
- Note: Before you can use this feature in Open Messaging, you must first create a configuration profile and select the appropriate Time picker message type. Then, assign it to your open messaging integration. For more information, see Create and assign a configuration profile.Messagerie ouverte
Considerations for time picker implementation
When you design and implement a time picker in your bot replies, consider these limitations:
- You can implement up to 50 time slots in a single time picker message.
