Qu’est-ce qui définit un utilisateur simultané facturable pour les services du centre de contact Genesys Cloud ?

In a concurrent licensing model, Genesys charges for the maximum number (peak) of concurrent (simultaneous) users during a billing period. To support shift changes, we disregard usage peaks shorter than 30 minutes in duration. Usage peaks can occur in non-consecutive intervals. The charges reflect the highest Genesys Cloud level license that users were assigned during the billing period. Concurrency calculations are limited to a single Genesys Cloud organization. We do not support concurrency calculations between multiple orgs.

If you select a concurrent license model, all Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 4 users are licensed as concurrent. To see an example of a concurrent usage report, see Download your usage reports. 

Pour consulter d'autres FAQ sur les licences d'utilisateur nommé, consultez FAQ :  Prix et facturation