Afficher un écran enregistrement

Conditions préalables

  • Analytique > Détail de la conversation > Vue autorisation assigné à tout utilisateur
  • enregistrement > Enregistrement d’écran > Vue assigné utilisateur à touterôle

Watch an interaction-related screen recording from an interaction’s detail view while you listen to its related recorded audio. 

Screen recording playback view

Remarques:
  • Before you view a screen recording, set your audio preferences. After you click View Screen Recordings, you cannot modify your audio preferences.
  • If you do not have Recording > Annotation > View permission, the screen recording and audio can be out of sync when audio suppression events (like Secure Pause, Hold Suppression) take place.

  1. Cliquez sur Performance > Espace de travail > Interactions.
  2. Click an interaction with a screen recording. An interaction can have multiple recordings, including audio recordings, voicemails, and screen recordings.
  3. If applicable, click Up or Down to navigate through the recordings associated with the interaction.
  4. Cliquez sur Afficher les enregistrements d’écran. Une nouvelle fenêtre de lecture s'ouvre, comprenant tous les moniteurs que vous avez enregistrés. 
  5. In the playback window, to begin playback, click Play. The screen recording plays back simultaneously with the interaction’s audio, if applicable.
    Note: If you view a recording that has multiple monitors, then to focus on only one, click the one to that you want to play back. Genesys Cloud enlarges the selected screen recording for playback. The other monitors continue to appear on the right side.