Rule-based decisions pricing

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Genesys Cloud rule-based decisions enable you to define, manage, and execute business rules through structured conditions and corresponding outcomes. The robust system helps the decision making process repeatable, predictable, and scalable to stay in line with business requirements. 

Note:Genesys will begin invoicing for Rules-Based Decisions usage starting October 6, 2025. Invoices will be issued on your standard billing date and will reflect usage in arrears for the prior billing period. Your first invoice for Rules-based decisions may reflect a partial period if usage tracking begins mid-cycle. We will provide further updates if any changes to billing logic or release timing occur.
  • Customers may use rule-based decisions up to the allocated number of rule executions per Genesys Cloud organization without incurring usage charges. The allocation is defined at the organization level (not per user) and is subject to change. All organizations that use rule-based decisions have an allocation of 50,000 executions per month. 
  • All executions done using both Architect flows and APIs are counted for billing calculation. Similarly, execution of both draft and published decision tables are counted for billing calculation.
  • Usage in excess of the allocated amount may incur additional charges, which will be governed by the pricing terms set forth. Beyond the allocated limit, each execution is priced at $0.0020 per execution. For current allocation limits, pricing and related terms, please refer below
USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.002 0.0022 0.0026 0.0028 0.0014 0.0016 0.0080 0.2400 0.0284