About AI Studio

AI Studio is a centralized workbench within Genesys Cloud designed to build, manage, and deploy AI-powered customer experiences. The features provide administrators with a unified, intuitive environment that ensures consistency, scalability, and built-in governance throughout the AI lifecycle.

Learn about AI Studio

Learn about the key features of AI Studio. Know what permissions are required to access its features.

AI Studio overview
AI Studio permissions
AI Studio APIs

AI Guides

Use AI Studio to build AI Guides and convert your business instructions into Virtual Agents.

AI Guides overview
Create guides using AI prompts
Write and publish guides
Connect guides to your Virtual Agent flows

Customizable Summaries

Use AI Studio to customize conversation summaries for your agents.

Customizable summaries overview
Add and manage an AI Studio customizable summary
Assign a summary configuration to an Agent Copilot

Tarification

Learn about how Genesys Cloud AI Experience tokens help you monitor and manage feature consumption.

Genesys Cloud tokens-based pricing model