Genesys Cloud FedRAMP region - Fonctionnalités à venir
This preview lists the features scheduled for the next Genesys Cloud FedRAMP region release. The features will not be live in Genesys Cloud FedRAMP region until September 15, 2025. The feature descriptions in the September 15, 2025 Genesys Cloud FedRAMP region Release Notes will contain links to the accompanying documentation in the Resource Center or Developer Center. For information about upcoming Genesys Cloud FedRAMP region feature releases, see the Feature releases and Announcements sections in Genesys Cloud FedRAMP region Release Notes.
La disponibilité des fonctionnalités peut varier et est basée sur des facteurs tels que, mais sans s'y limiter, la préparation de la région, les licences de produits et le calendrier de publication de Genesys. Pour plus d'informations, consultez le calendrier des versions de Genesys Cloud à l'adresse .
Introducing email campaigns
Administrators can now create, configure, and run outbound email campaigns. They can build campaigns with email templates, use canned responses for personalized messages, and manage campaign performance through delivery status receipts.This update also enables several related features:
- Notifications par e-mail sans agent
- Accusés de réception de l'état de la livraison pour les campagnes de courrier électronique sortantes
- Data actions in rule conditions for digital campaigns
- Recycler une campagne digitale
- Set content template action type in digital rules
- Manage contactable time sets for outbound email campaigns
- Forcer le bouton d'arrêt dans la gestion des campagnes numériques
API for phone numbers update in scheduled callbacks
Administrators can now use the PATCH /api/v2/conversations/callbacks API to update the phone number on an existing scheduled callback identified by conversationId. The new optional callbackNumber parameter makes it possible to adjust scheduled callbacks when a contact’s phone number changes. Previously, administrators had to cancel and recreate a callback if the number was updated after scheduling. With this enhancement, callbacks can be updated directly, which helps reduce manual work and helps improve callback accuracy in dynamic environments where contact information changes frequently.
Custom calculations in performance views
Administrators and supervisors can now create custom formulas and column headers in performance views. They can use any available column in the relevant view to calculate business-specific metrics. Users with the required permissions can share these custom formulas and column headers with other users and teams to provide a tailored reporting experience. Administrators and supervisors can also manage custom calculations in use within the organization through a dedicated interface. This feature helps organizations track metrics that better reflect their unique business needs, beyond the standard calculations provided by default.
AI summaries for the agent side of a conversation
Administrators can now enable AI-generated summaries that highlight the specific actions taken by each human and virtual agent in a conversation. This feature helps business analysts quickly understand agent contributions, perform root cause analysis, and identify opportunities to improve products, services, processes, and training.
Audio Connector integration in Architect secure call flows
Flow authors can now use the Call Audio Connector action in Architect secure call flows. This feature enables bi-directional streaming of secure conversations to a third-party bot, providing more flexibility when designing secure interactions. Previously, the Call Audio Connector action was only available in call flows and in-queue flows. By extending support to secure call flows, this feature helps bot designers handle conversations that contain sensitive information while maintaining security requirements.
